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About Chidinma Ndukwe

  • Academic Level  Degree Bachelor
  • Age  28 - 32 Years
  • Salary  1850
  • Gender  Female
  • Industry  Management
  • Viewed 91

About me

 Versatile, detailed-oriented Virtual Assistant and customer service professional with about 4 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call.
Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth.
Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and effective communication.

Education

Experience

  • 2021 - 2023
    Enugu Educational Board (Nsukka Chapter)

    Administrative Assistant

    i. I Performs other administrative duties, data management, and support to enhance the smooth running of the office.
    ii. Effectively managed contract, achieving customer’s expectations and 40%
    Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% – 60% engagement
    iii. Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.
    iv. Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude.
    v. Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed supports; while keeping tabs on clients’ needs, activities, and expectations to ensure satisfaction for client retention.

  • 2019 - 2021
    Judahtek Limited

    Customer Service Reps/Administrative Assistant

    i. Communicates innovative approaches and innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records.
    ii. Ensures office equipment ran smoothly and properly and manages the applicable inventories, orders/replace equipment, and supplies.
    iii. Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked.
    iv. Maintains a detailed calendar to coordinate schedules, tasks, appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders.
    v. Good knowledge of report writing, research, and recommending efficient and industry-related findings.

Expertise

Calender Management
Appointment Scheduling
Graphic Design
Administrative Duties

Languages

English
Proficient
Igbo
Proficient

Portfolio

Honors & awards

Skills

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