About Chidinma Ndukwe
Academic Level Degree Bachelor
Age 28 - 32 Years
Versatile, detailed-oriented Virtual Assistant and customer service professional with about 4 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call.
Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth.
Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and effective communication.
2009 - 2013
Abia State University, Uturu
I have passed Bachelor of Science in Plant Science and Biotechnology from Abia State University, Uturu
2021 - 2023
Enugu Educational Board (Nsukka Chapter)
i. I Performs other administrative duties, data management, and support to enhance the smooth running of the office.
ii. Effectively managed contract, achieving customer’s expectations and 40%
Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% – 60% engagement
iii. Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.
iv. Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude.
v. Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed supports; while keeping tabs on clients’ needs, activities, and expectations to ensure satisfaction for client retention.
2019 - 2021
i. Communicates innovative approaches and innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records.
ii. Ensures office equipment ran smoothly and properly and manages the applicable inventories, orders/replace equipment, and supplies.
iii. Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked.
iv. Maintains a detailed calendar to coordinate schedules, tasks, appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders.
v. Good knowledge of report writing, research, and recommending efficient and industry-related findings.
Honors & awards
I go this award after my excellent performance in completing the course