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About Tolulope Okewumi

  • Academic Level  Master’s Degree
  • Age  28 - 32 Years
  • Salary  1850
  • Gender  Female
  • Industry  Management
  • Viewed 113

About me

Virtual Assistant/ Customer support

As a virtual assistant, I understand the value of clear communication, prompt responses and a proactive approach to tasks. With a passion for ensuring customer satisfaction, I am adept at handling a variety of customer inquiries, resolving issues promptly, and ensuring a positive experience. My commitment to maintaining a high level of customer satisfaction has consistently contributed to positive feedback and increased customer loyalty.

Experienced in:

  1. Email management
  2. Calendar management
  3. Customer service
  4. copywriting and proofreading
  5. File management
  6. Cold calling
  7. Bookkeeping

I am enthusiastic about the opportunity to contribute to the success of your company and support your team in achieving its goals.  I look forward to the possibility of discussing how my skills align with your needs.

Education

  • 2021 - 2023
    Obafemi Awolowo University, Ile-Ife, Osun State, Nigeria

    Masters of Business Administration (MBA)

    I have passed Masters in Business Administration, major in Human Resources from Obafemi Awolowo University.

  • 2011 - 2017
    Ladoke Akintola University of Technology, Ogbomoso, Oyo State, Nigeria

    Bachelor of Technology

Experience

  • 2021 - 2021
  • 2022 - 2024
    Lana Healthcare

    Virtual Assistant

    Maintains accurate records and prepare regular reports on operational performance.
    Ensures compliance with the company’s policies, procedures and standards of ethical conducts.
    Manage the budget for operations and ensure that expenses are within budgetary limits.
    Develops relationships with clients, vendors and regulatory bodies.
    Collaborates with the clinical manager and other key stakeholders to ensure effective delivery of service.
    Schedules appointments and coordinate meetings through Google meet or Zoom.
    Manages office supplies and equipment inventory (medical equipment)

Expertise

Virtual assistant
Customer Support
Copywriting and proofreading

Languages

English
Proficient
French
Beginner

Portfolio

Skills

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