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Remote Customer Support Officer at Subssum

Full time @VA Nigeria in Virtual Assistant
  • Post Date : April 25, 2024
  • Apply Before : May 10, 2024
  • 6 Application(s)
  • View(s) 137
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Job Detail

  • Job ID 3857
  • Experience Less Than 1 Year
  • Gender Female
  • Qualifications Diploma

Job Description

Job Summary:

As a Remote Customer Support Officer, you will be a key player in delivering exceptional support and assistance to our customers. Your role will involve resolving customer inquiries, offering comprehensive product/service information, and upholding a positive customer experience across diverse communication channels.

Key Responsibilities:

– Respond promptly and professionally to customer inquiries through email, chat, and phone channels.
– Assess and understand customers’ needs to ensure satisfaction, escalating complex issues to relevant departments as needed.
– Provide accurate, valid, and comprehensive information using available resources and systems.
– Foster lasting relationships with customers, actively seeking opportunities to enhance their experience.
– Maintain meticulous records of customer interactions and transactions, including inquiries, complaints, and resolutions.
– Collaborate closely with internal teams to address customer concerns and enhance overall service delivery.
– Stay abreast of product knowledge, company policies, and industry trends to effectively support customers.
– Contribute to the development of customer support procedures, documentation, and training materials.

Qualifications and Skills:

– Proven work experience in customer support or a similar role.
– Excellent communication skills, both verbal and written, with proficiency in English.
– Ability to empathize with customers and effectively prioritize their needs.
– Proficiency in using customer support software, CRM systems, and other relevant tools.
– Strong problem-solving skills and the ability to think critically under pressure.
– High level of patience, resilience, and adaptability in a fast-paced environment.
– Preferred: Remote work experience and familiarity with remote collaboration tools (e.g., Slack, Zoom).
– A proactive attitude towards learning and self-improvement, committed to delivering exceptional customer service.

Working Conditions:

– This is a remote position, offering flexibility in working hours.
– Must have a reliable internet connection and a quiet workspace conducive to conducting customer support activities.

Benefits:

– Competitive salary based on experience.
– Opportunities for career growth and professional development.
– Flexible work schedule.
– Remote work environment with a supportive team culture.

Requirements:

– Good communication
– Empathy
– Problem-solving
– Patience
– Product Knowledge

Join Subssum and become part of a team dedicated to providing unparalleled customer support and making a positive impact on our customers’ lives. Apply now to embark on an exciting journey with us!

Required skills

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